Cancellation & Refund Policy
Any Capitalized terms used but not defined herein shall have the meaning assigned to them under the Terms of Use which govern your use of our website Jumuika Online.in (the “Website”) and our ‘Jumuika Online’ application for mobile and handheld devices (the “App”). The Website and the App are jointly referred to as the “Platform”.
1. Customer Cancellation
- As a general rule Buyer shall not be entitled to cancel Order once placed. Buyer may choose to cancel Order only within one-minute of the Order being placed. However, subject to Buyer’s previous cancellation history, Jumuika Online reserves the right to deny any refund to Buyer pursuant to a cancellation initiated by Buyer even if the same is within one-minute followed by suspension of account, as may be necessary in the sole discretion of Jumuika Online.
- If Buyer cancels his/her Order after one minute of placing it,Jumuika Online shall have a right to collect a penalty of 100% of the Order amount for breach of contract terms as a compensation for the damages suffered by Jumuika Online, with a right to either not to refund the Order value in case Buyer’s Order is prepaid or recover from the Buyer’s subsequent Order in case his/her Order is post-paid, to compensate the Vendors and Jumuika Online delivery partners.
2. Non-Customer Cancellation
- Jumuika Online reserves the right to collect a penalty for the Orders constrained to be cancelled by Jumuika Online for reasons not attributable to Jumuika Online, including but not limited to:
- In the event if the address provided by Buyer is either wrong or falls outside the delivery zone;
- Failure to contact Buyer by phone or email at the time of delivering the Order;
- Failure to deliver Buyer Order due to lack of information, direction or authorization from Buyer at the time of delivery; or
- Unavailability of all the items ordered by Buyer at the time of booking the Order; or
- Unavailability of all the items ordered by Buyer at the time of booking the Order. However, in the unlikely event of an item in an Order being unavailable, Jumuika Online will contact the Buyer on the phone number provided to us at the time of placing the Order and inform Buyer of such unavailability. In such an event Buyer will be entitled to cancel the entire Order and shall be entitled to a refund to an amount up to 100% of the Order value.
- In case of cancellations for the reasons attributable to Jumuika Online or the Vendor or Jumuika Online delivery partner, Jumuika Online shall not collect any penalty from the Buyer.
3. Cancellation policy for other than Food orders
- The Orders placed by Buyers using the Platform are non-cancellable and non-refundable except if refund is requested under the following conditions:
- If the Order could not be delivered within the estimated time while placing the order; If the Order has not been picked by the Jumuika Online delivery partner
- If the Vendor doesn't accept or cancels the Order due to reasons not attributable to Buyer, including but not limited to store being closed, non-availability of items, store cannot service online orders at that moment, store is overcrowded, etc.
- If Jumuika Online cancels the Order due to reasons not attributable to Buyer, including but not limited to non-availability of Jumuika Onlinedelivery partner, etc.
- Jumuika Online reserves the right to look into the cancellation request of the Buyer and determine if such cancelation request falls under the conditions mentioned above. If Jumuika Online is satisfied that the request and same fulfils any of the aforesaid conditions, thenJumuika Online shall process the cancellation request and refund amounts to the Buyer.
4. Refunds
- Buyer may be entitled to a refund for prepaid Orders. Jumuika Onlineretains the right to retain the penalty payable by the Buyer in Section 2.1 from the amount refundable to him/her.
- The Buyer shall also be entitled to a refund of proportionate value in the event packaging of an item in an Order or the complete Order, is either tampered or damaged and the Buyer refuses to accept at the time of delivery for the said reason; Buyer may be entitled to a refund up to 100% of the Order value if Jumuika Online delivery partner fails to deliver the Order due to a cause attributable to either Jumuika Online delivery partner or Jumuika Online, however such refunds will be assessed on a case-to-case basis byJumuika Online.
- Our decision on refunds shall be final and binding.
- All refund amounts shall be credited to Buyer’s account as may be stipulated as per the payment mechanism of Buyer’s choice, the estimated timelines are detailed as below, in case Buyer don't choose to credit it to Buyer’s wallet with his/her Jumuika OnlineAccount;
- In case of payment at the time of delivery, Buyer will not be required to pay for:
- Orders where packaging is either tampered or damaged at the time of delivery;
- Wrong Order being delivered; or
- Items missing from Buyer’s Order at the time of delivery
| Process | Payment Method | Refund Source | TAT |
|---|---|---|---|
| Order Edit /Cancellation/Compensation/Payment Failure | Net Banking | Source | 5-7 Business Days |
| Debit/Credit Cards | Source | 4-7 Business Days | |
| Mobile Money | Source | 4-7 Business Days |
In case of the complaint of any spurious product, the liability shall solely lie with the vendor selling the product. Jumuika Online is merely facilitating the transactions between the Vendor and the Buyer and therefore, Jumuika Online shall assume no liability with respect to the products sold by the Vendor. Jumuika Online strictly discourages dealing of any spurious product on its Platform and shall reserve the right to report such incidents to the concerned authorities for appropriate legal actions.
